At Casa Creazzo 62 ("the House", "we" or "our"), located at Calle 62 No. 21-32, Teusaquillo, Bogotá D.C., Colombia, we are committed to protecting the privacy and security of the personal data you provide us. This Privacy Policy describes how we collect, use, store and protect your information in accordance with Law 1581 of 2012 (Colombian Personal Data Protection Law) and Decree 1377 of 2013.
1. Data Controller
Business name: Casa Creazzo 62
Address: Calle 62 No. 21-32, Teusaquillo, Bogotá D.C., Colombia
Phone / WhatsApp: +57 305 302 1018
Email: casacreazzo62@creazzo.com.co
Website: casacreazzo62.com
2. Personal Data We Collect
We only collect the data necessary to provide our accommodation and customer service:
- Full name and identity document
- Email address and phone number
- Arrival and departure dates (reservations)
- Number of guests and accommodation preferences
- Payment data (processed by secure third-party platforms)
- IP address and web browsing data (analytical cookies)
- Comments or messages sent via form or WhatsApp
3. Purposes of Processing
Your data is used to:
Manage and confirm accommodation reservations
Provide customer service before, during and after your stay
Send confirmations, reminders and operational communications
Improve our services through statistical analysis
Comply with legal obligations (guest registration)
Send promotional information (only with your authorization)
4. Sharing Data with Third Parties
We do not sell or transfer your personal data to third parties for commercial purposes. We may share it only with:
- Booking platforms (Booking.com, Airbnb, Ayenda) within the contracted service
- Payment gateways to process transactions securely
- Competent authorities when required by Colombian law
- Technology service providers under confidentiality agreements
5. Your Rights as Data Subject
Under Law 1581 of 2012, you have the right to:
Access
Know what data we have about you
Rectification
Correct inaccurate or incomplete data
Deletion
Request the deletion of your data
Objection
Object to processing for specific purposes
Portability
Receive your data in electronic format
Withdrawal
Withdraw your consent at any time
To exercise these rights, contact us at casacreazzo62@creazzo.com.co. We will respond within 15 business days.
6. Data Security
We implement adequate technical and organizational measures to protect your data against unauthorized access, loss, destruction or improper disclosure. Our website uses HTTPS encryption and the payment platforms we use comply with PCI-DSS standards.
7. Cookies & Tracking Technologies
Our website may use first-party and third-party cookies (Google Analytics) for statistical and experience improvement purposes. You can disable cookies from your browser settings. Cookies do not store sensitive personal data.
8. Minors
Our services are directed at persons over 18 years of age. We do not intentionally collect data from minors. If we detect that data from a minor has been collected without parental consent, we will delete it immediately.
9. Changes to this Policy
We reserve the right to update this Privacy Policy at any time. Modifications will be published on this page with the corresponding update date. We recommend reviewing it periodically.
10. Contact
For any questions about this policy, write to us at:
Email: casacreazzo62@creazzo.com.co
WhatsApp: +57 305 302 1018
Address: Calle 62 No. 21-32, Teusaquillo, Bogotá D.C., Colombia